Return & Exchange Policy

Item Type	Return Window	Exchange Window	Key Conditions
Keychains	30 days post-delivery	15 days post-delivery	Unused, original packaging; no bent clips or scratches
Plastic Figures	30 days post-delivery	15 days post-delivery	Unopened blister packs/boxes; no cracked or missing parts
Plush Toys	30 days post-delivery	15 days post-delivery	Unstained, no torn seams; original tags attached

Quality Issues: Defects (e.g., broken keychain clips, loose plush stuffing) require clear photos for verification.
Wrong Items: Provide order screenshots and product photos to confirm incorrect designs/sizes.

2. Process Steps

Request: Email chrisg352@yahoo.com with your order number, item type, reason for return/exchange, and supporting proof.
Approval: We respond within 2 business days. Approved requests get a return address (our Las Vegas hub: 1270 Burnham Ave, Las Vegas Nevada 89104, or nearby warehouse) and a return ID (must be on the package).
Ship Back: Send items within 7 days. Use padded packaging to protect small parts (e.g., keychain charms) during transit.
Finalization: We inspect returns in 3-5 days. Eligible exchanges ship within 48 hours; refunds process in 3-5 business days.

Quality/Wrong Items: We cover round-trip shipping (reimburse up to $15 via logistics receipt).
Personal Reasons: You pay return shipping + a 3% restocking fee (based on item price).
Ineligible Items: Used, damaged-by-user, or unboxed items are refused—you bear return shipping costs.