FAQ

1. Product & Details

Q: Are the plush toys safe for young kids?

A: Yes—our plush toys use non-toxic fabrics and have no small detachable parts (suitable for ages 3+). Check product pages for exact age recommendations.

Q: What materials are the keychains made of?

A: Most keychains are metal, acrylic, or PVC—durable and lightweight. Exact materials are listed on each product page.

Q: Do plastic figures come with packaging?

A: Yes—all plastic figures ship in individual blister packs or boxes to prevent scratches during transit.

2. Care & Maintenance

Q: How to clean a stuffed plush toy?

A: Spot clean with mild soap and a damp cloth; air dry fully. Machine washing is not recommended (may damage stuffing).

Q: Can keychains withstand daily use?

A: Yes—our keychains have strong clips and sturdy materials, but avoid excessive pulling to prevent breakage.

Q: Will plastic figures fade in sunlight?

A: Keep them away from prolonged direct sunlight to minimize color fading over time.

3. Orders & Shipping

Q: Where do you ship from, and how long does delivery take?

A: Orders ship from our Las Vegas hub (1270 Burnham Ave, Las Vegas Nevada 89104) or overseas warehouses. 2-4 days to U.S./European core areas; 6-9 days to remote regions—we ship to 85+ countries.

Q: How do I track my order?

A: A tracking number is emailed once shipped. Check status in “My Orders” or via carriers like USPS/DHL.

4. Returns & Exchanges

Q: Can I return a plush toy if it arrives with a tear?

A: Yes—email us photos within 7 days. We cover return shipping and send a replacement or refund.

Q: What if I ordered the wrong keychain design?

A: You can return it within 30 days (unused, original packaging) but must pay return shipping + a 3% restocking fee.

5. Other Questions

Q: Do you offer bulk discounts for party favors (e.g., keychains)?

A: Yes—15+ items get 10% off, 30+ get 15% off. Email us for bulk order details.

Q: When will out-of-stock character plastic figures restock?

A: Popular figures restock every 2-3 weeks. Use the “Notify Me” button on product pages for alerts.